Digital Loan PlusContact Us
We are always here to provide you with professional service support
Contact Information
Customer Service Hotline
+254 207 905 950
Monday to Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Email Address
help@loanplus.co.ke
Send Message
Frequently Asked Questions
How long does loan application take?
Personal Quick Loans are usually approved within 5 minutes, Small Business Loans take about 30 minutes. Emergency Funds can be approved instantly.
What documents are required for application?
You need to provide valid ID, proof of income, and M-Pesa account information. Small Business Loans require additional business registration documents.
How to make repayments?
We support multiple repayment methods including M-Pesa, bank transfer, and cash. You can set up automatic repayments to avoid late payments.
How are interest rates calculated?
Our interest rates are transparent and determined based on your credit status and loan product. There are no hidden fees.
What if I cannot repay on time?
Please contact our customer service team promptly. We will create a suitable repayment plan based on your situation.
Is personal information secure?
We use bank-grade security standards to protect your information and strictly comply with data protection regulations.